In today's online parts market, most manufacturing companies will only offer to distributors a 1-2 year warranty and so more and more online resellers will not offer extended warranties. This is a commonplace as most companies now stock generic knock-offs to keep pricing low. At Radiator Express, we feel that your hard earned money should not go to waste replacing at your cost a defective product that has just expired on what we consider a very short term warranty. As our pledge to be the best in online radiator distribution, Radiator Express offers an extended Limited Lifetime Warranty on most stock radiators so that you can order with confidence. We've taken the extra step to manufacture our own products as well as cover ones we don't with the same great limited lifetime warranty that we've offered since 1970.
Our warranty applies to radiators sold in the continental United States. This Radiator Express warranty is provided for stock replacement radiators used in cars, light trucks, vans, and sport utility vehicles. For information on our other product warranties click here. Your radiator comes with a limited lifetime warranty against defects in material and workmanship. This manufacturer warranty does not include labor of any kind and materials not furnished by Radiator Express or for any charges for such labor and materials*.
Warranty claims must be shipped back to a Radiator Express specified return location freight prepaid and accompanied by an RMA number. RMA numbers can be obtained by clicking the Customer Service tab found at the top of this page. Through our CSR portal, a dedicated support representative will initiate a claim, issue your RMA as well as provide you shipping instructions for your return. If you are in need of an immediate replacement for a pending claim, you are urged to place a new temporary replacement order via the website or by calling our sales staff 866-723-3977. Once the manufacturer of your product has approved your claim, we will issue a prompt refund to that card.
This warranty does not apply to radiators that have failed from external corrosion, including salt air corrosion in coastal areas, have cracked (wear and tear), or have been installed in a vehicle longer than 5 years (implied corrosion). This warranty does not apply if the vehicle in which the radiator was installed was used in commercial (fleet = 1 yr warranty), governmental, off-highway or racing applications*, or if the radiator installed was used as a component in another manufacturer's product. For more information, visit our : warranty stopper section.
*The replacement of the radiator after proper inspection shall be the sole and exclusive remedy to which RadiatorExpress.com is obligated and to which the original retail purchaser is entitled. RadiatorExpress.com shall not be liable for any consequential or incidental damages of any kind resulting from the order or use of its products. These damages include reimbursement of the original purchase price, loss of the use of the vehicle, loss of time or inconvenience, towing charges, rental of a replacement vehicle and any other special, incidental, consequential, or punitive damages.
This warranty is limited to one free replacement to the original purchaser and is non transferable. If the vehicle is sold, leased, or otherwise transferred the above limited lifetime warranty is void. Extended warranty coverage is offered at additional cost upon customer request and will be offered to our customers after their warranty claim has been approved
Please note that all returns are subject to inspection and that our lifetime warranty covers manufacturing defects as described above and in our warranty stopper section. NOTE: We cannot warrant in any case an item that has been discontinued by Radiator Express or its chosen manufacturing company.
For specific details on return procedures and fees visit the terms and conditions page.